Role Description

Digital Media Ambassadors are responsible for enhancing the institution’s online presence and engaging both prospective and current students through various digital platforms. They create and curate content that promotes the institution’s values, events, and achievements, fostering a vibrant online community.

Responsibilities

• Create engaging and informative content for social media platforms, including posts, stories, videos, and blogs, that reflect the institution’s ethos and academic offerings.
• Monitor social media channels and online forums to engage with comments, answer inquiries, and foster a positive community environment.
• Collaborate with other ambassadors and departments to promote events, programs, and news through digital channels.
• Analyze engagement metrics to understand audience preferences and adjust content strategies accordingly.
• Provide digital media training and support to students and staff, enhancing the institution’s collective digital literacy.

Expected Behaviors

• Creativity and Innovation: Continuously seek innovative ways to engage the online community and present content.
• Responsiveness: Actively respond to and engage with the online community, providing timely and respectful feedback.
• Collaboration: Work effectively with team members and other departments to coordinate digital media efforts.
• Digital Etiquette: Maintain professionalism and positivity in all online interactions, reflecting the institution’s values.
• Analytical Skills: Utilize engagement data to inform content strategies and improve online interactions.

Performance Metrics

1. Content Creation and Quality
   • Volume and variety of original content produced.
   • Quality of content, as measured by adherence to best practices in digital communication and design.
   • Engagement rates (likes, shares, comments) indicate the content’s impact.
2. Community Engagement and Growth
   • Growth in followers or subscribers across digital platforms.
   • Level of interaction and engagement within the online community.
   • Feedback from the community on the value and relevance of the content.
3. Collaboration and Promotion
   • The number of collaborative projects with other ambassadors or departments.
   • Success in promoting key events, programs, and initiatives through digital channels.
   • Feedback from collaborators on the effectiveness and supportiveness of the Digital Media Ambassador.
4. Analytics and Improvement
   • Use of analytics to gauge content performance and audience engagement.
   • Adjustments made to content strategy based on analytics insights.
   • The overall increase in engagement metrics over time.
5. Digital Media Literacy Enhancement
   • Initiatives taken to improve digital media skills within the community.
   • Participation rates and feedback for any offered training sessions or workshops.
   • Improvement in the digital media output of the community or department as a result of these initiatives.

Evaluation Frequency

• Formal evaluations should be conducted quarterly to closely monitor and adapt to the fast-paced nature of digital media trends.
• Informal check-ins should occur monthly to provide ongoing feedback and support, ensuring content remains relevant and engaging.